Felicia Okonkwo

Assistant Registrar of Vehicle Services: Registry of Motor Vehicles

Felicia Okonkwo serves as the Assistant Registrar of Vehicle Services for the MassDOT’s Registry of Motor Vehicles (RMV). She brings more than 25 years of leadership and operational management experience through MassDOT and the RMV, with a proven track record of improving operational excellence and customer service. Felicia began her career as a Service Center Manager before advancing to leadership roles as a Hearing Officer and Manager of the Revenue Team. As Assistant Registrar of Vehicle Services, Felicia oversees 13 departments, including Electronic Registrations and Titles, Document Control, Section 5 Dealer and Farmer Plates, and the popular annual Low Number Plate Lottery. Throughout her career, she has led initiatives focused on operational efficiency, regulatory compliance, and strengthening partnerships with industry stakeholders across the Commonwealth. Beyond her leadership at the RMV, Felicia serves on the board of the Boston Art & Music Soul (BAMS) Festival, co-hosts Boston Naturals, and mentors young women through Big Sisters of Greater Boston and Mother Caroline Academy. She is a graduate of Wentworth Institute of Technology and the University of Phoenix.