The Agency Cyber Playbook: A Guide to Risk, Reputations, and Recovery

Most insurance agency owners in Massachusetts have a Written Information Security Program (WISP) on file, but very few feel confident it would hold up in a real incident. And if you’re the one responsible (owner), cybersecurity isn’t just an IT thing. It’s about keeping the doors open, protecting client data, and preserving your reputation.

In this session, we will keep things practical and focused on what actually helps an agency reduce risk and recover fast. We will cover steps your team can use to confirm someone’s identity and stop impersonation scams, why having a backup isn’t the same as being able to restore quickly, and what modern threats look like in the real world. We will finish with an interactive ransomware exercise that walks through the decisions you face in the first 24 hours, such as cyber insurance, next legal steps, and how (and when) to communicate with clients.