Claims Best Practices for Agents: The Agent Role v The Claims Department Lines Auto Claims?

The insurance industry is one that involves relationships. Most agencies have relationships with their carriers by way of Underwriters and, perhaps, Marketing Representatives. But, it is also critical for an agency to have a strong relationship with the Carriers’ Claims Departments as well. The Claims Department is what you, as an agency, are selling to your clients. The service and how claims are handled are something you should be familiar with so you can make sure your clients not only have the best insurance coverage they can have, but also the best service. This course will give you an inside view of a typical Claims Department and give you a better understanding of why or why not some decisions are made.